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Importance of Music on Hold on your Telephone System

Importance of Music on Hold on your Telephone System

Why Music on Hold (MOH)One of the primary reasons for a small business to require an actual "telephone system" is the need to handle multiple incoming lines. How does a single receptionist handle multiple incoming calls at the same time? He/She places some of the calls on Hold or Park. This is essentially…

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Outsourced IT : Good for Business

Outsourced IT : Good for Business

Cons Internet and Network dependent - Let me be very clear about this. Hosted systems are a viable option IF and only IF you have (or intend to have) a quality managed network! Voice traffic is very susceptible to network delays and congestion. Experience either or both of those and your experience will…

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Pros & Cons of using VoIP over PSTN

Pros & Cons of using VoIP over PSTN

So here we are in early 2015 and i thought we should have a discussion about the future of the PSTN and where we are going in the Thompson/Okanagan with VoIP telephone service. First a quick definition of the acronyms before we dive in.VoIP- (voice over Internet protocol) - Method of sending voice telephone…

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