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Importance of Music on Hold on your Telephone System

Importance of Music on Hold on your Telephone System

Why Music on Hold (MOH)One of the primary reasons for a small business to require an actual "telephone system" is the need to handle multiple incoming lines. How does a single receptionist handle multiple incoming calls at the same time? He/She places some of the calls on Hold or Park. This is essentially…

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Is your IT Provider charging too much for your laptop?

Is your IT Provider charging too much for your laptop?

Have you ever wondered why your IT provider quotes you $850 for a replacement laptop but when you go and check out some prices online you can find laptops for $450? It is a good question and one that we get asked all the time. The short and simple answer when it comes to computers (and all other business…

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Managed IT Services: A Smart Choice for Small Businesses

Managed IT Services: A Smart Choice for Small Businesses

Many businesses need a working IT department for continued operation; however, it may be ineffective due to costs or time to have a dedicated IT department. IT processes are necessary for every portion of any operating business. IT is necessary for managing records, making sales, providing customer support,…

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Microsoft Cloud Services- Office 365

Microsoft Cloud Services- Office 365

If you have already switched your telephone system to a cloud hosted PBX system, you have begun to see the benefits of keeping data on a cloud server rather than on individual devices or a tethered private server. Employees no longer need to be at work to answer their business phone calls, because their…

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Microsoft Lync and Hosted PBX: Pros and Cons

Microsoft Lync and Hosted PBX: Pros and Cons

Microsoft Lync is an integrated multi-platform enterprise communications suite designed to work alongside Microsoft's Office 365 Enterprise plans. The basic feature set for Microsoft Lync includes instant messaging, VOIP telephony and video conferencing, with all features available in a single interface.…

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NEC Communications Sponsored Formula 1

NEC Communications Sponsored Formula 1

Check out this video of the NEC Communications Systems sponsored F1. Very cool.When I think about "Unified Communications" I am always focusing my attention on Communications devices because that is the business that I am always focused in.I think NEC makes a pretty good point in this video that Unified…

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