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Three Qualities that Describe Dependable Managed IT Services

Managed IT service providers work to support businesses by developing technology solutions that drive growth. This holds true today as it will in the future. Businesses benefit from outsourced providers by saving time, controlling costs, and having experienced technicians available to solve cumbersome challenges. Three qualities that describe dependable managed IT services are technical experience, custom scalability, and dedicated security.

fully customizable solutions

Technical Experience

Maintaining hardware and software sets the foundation for well-rounded managed IT services. To provide this fundamental service, experience proves to show how well technicians and engineers devise solutions that work by solving the immediate problem and preventing any further conflicts.

A managed IT service provider will work with hardware to monitor its operation including: temperature, network connectivity, power consumption, used hard drive space, CPU loads, and memory. Monitoring these areas means that servers and networks are accessible and working optimally.

Managing software installations proves to be valuable as well. To prevent unauthorized access and to continue normal operation, software needs to be updated and patched to fix bugs and security issues. Providing these services requires knowledge and experience. Managed IT service providers with many satisfied clients builds an experienced workforce, but this workforce also learns about new technologies that can be used by their clients for improving service.

Custom Scalability

Not every business needs the same solution, and managed IT service providers work to fill the needs for each of their clients. Scaling a custom solution can involve adding additional hardware like hard drive storage, memory capacity, faster network interface cards, or new CPU's. Software can also provide greater functionality by deploying private and public Cloud servers, specific database software, or proprietary servers.

Sometimes a custom solution requires a combination of both hardware and software. An example of this would be VoIP and SIP. VoIP phones would need to be installed on site, while a SIP server can be deployed to provide the service. This might also require additional network connectivity to scale the solution for larger volumes of use.

Dedicated Security

Security is vital, and managed IT service providers work to maintain secure networks and software installation. Dedicated service requires diligent monitoring of network connections, bandwidth, and load. Suspicious activities are often distinguishable from normal use by abnormal or foreign connection, large bandwidth use, and high loads on hardware. Constantly monitoring these resources allows for IT service providers to detect and stop any security threats before they become large.

Security also requires up-to-date knowledge about technology. This includes cryptography standards, bugs in software, and known vulnerabilities. Keeping up-to-date on this information allows for security procedures to be designed and implemented which prevent breaches that compromise data.

These three qualities describe dependable managed IT services by demonstrating a full solution for any challenges that a business will face. Technical experience shows that a managed IT service provider understands the challenges businesses face and provide solutions to them. Custom scalability allows IT service providers to design solutions that meet the needs of businesses. Dedicated security stops data breaches and prevents any data from being compromised. A managed IT service provider that demonstrates these qualities work well for business.

For more information about managed IT services for business, please contact us at Okanagan Telephone to let us help you with your IT challenges.


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