One Company. One Number. 1-800-595-8882

IT Solutions

Managed IT Services

CONNECT handles more pieces of your IT puzzle, with support and management covered under one simple fee.

Unlimited Technical Labour
Unlimited Technical Labour

Unlimited access to our skilled team of technicians, for system servicing and support, to keep your IT and telecommunications networks in sync and optimized for performance.

Onsite/Offsite Data Management
Onsite/Offsite Data Management

Make the safety and integrity of your data a priority, with data backup, verification, and test restore services, on an ongoing basis, and in the event of emergencies.

Windows & Office 365
Windows & Office 365

Our team of Windows experts work to ensure that all Windows servers and workstations on your network are running smoothly, including Office 365 email setup and IT support.

Telephone System Support
Telephone System Support

Beyond our IT systems support, CONNECT is also unique in offering maintenance and support for VoIP and PBX phone systems, keeping your telecommunications and IT networks working in tandem.

Anti-Virus/Spam Management
Anti-Virus/Spam Management

Our MSP ensures the safety and security of your network from threats and malware, providing anti-virus, anti-spam, and firewall protection for all devices on your office network, including remote ones.

Asset Management
Asset Management

We take care of all the details related to your IT network management, tracking the hardware and software active on your network, covering everything from make and model to serial numbers and access assignments

Experienced Working With Companies Just Like Yours

Select Industry:

From Kelowna car dealerships to retailers in Penticton, to hotels, wineries, manufacturers and professional service companies throughout BC's Interior, our roots in the valley are deep. We have experience with virtually every industry and are very proud to support the telecom and computer IT needs of 1000s of companies. Our service centre in Kelowna started in the 1980s under the name Okanagan Telephone and, "OK Tel" quickly became the primary independent service provider in the area. CONNECT has served many clients for more than 20 years and has grown to multiple offices to better support companies in Penticton, Vernon, and Kamloops. Being the only integrated business phone and computer IT experts, CONNECT is a local powerhouse of communications, tech, and IT support.

Choosing an IT partner for your professional service company requires extra consideration since many providers aren't up to the task. CONNECT has worked with a number of law firms, accounting firms, and financial institutions, and healthcare organizations and has an understanding of the policies and protocols surrounding data transfer, storage, and privacy. All of our data is stored in Canadian data centres—often a legal requirement. Beyond the technical networking and computer expertise, CONNECT manages your business phone systems as well. Hardware, software, upgrades, security, storage and backup, email, migrations, and training are all offered by our timely, professional (and amazingly down-to-earth) customer service team.

Tourism is a significant economic driver in our area. CONNECT's team is well-versed in the priorities of hotels with clients such as Four Points by Sheraton, Royal Ann, and Prestige Hotels. We've worked with many brands to improve their internal IT systems and communication capabilities. Hotels aren't just open from 9 am 5 pm, and we understand the need for consistent tech support that responds rapidly any time of day, seven days a week. CONNECT also offers Hospitality Wireless Networks, an end-to-end solution that includes full network setup, access point location scoping, and network controllers. As a hospitality brand, having a high-quality wireless network is now a prerequisite for doing business, and we're there to help you make the transition to a more customer-friendly working environment.

Another strength of ours is providing professional, long-term IT and telecom support and service to our famous wineries up and down the valley. Since CONNECT is an 'Okanagan original'—not an IT satellite office import from a city far away—wine is basically in our blood, just like a fine Hester Creek Cabernet Franc. Supporting wineries seven days a week to keep operations running smoothly is our priority, with point-of-sale systems, wine club software, Windows computer hardware, data backup, network security, and office/wine shop phone systems. Our service techs may have a Pinot-Blanc-dry sense of humor, but their computer IT knowledge is as robust as reserve Merlot.

CONNECT has years of experience working real estate development companies, builders, and contractors, providing performance computer technology, networks, and reliable voice and data communications. A key to your business is the connectivity needed as your company starts and finishes projects—temporary offices are set up onsite, while mobile workers are on the run, and head office keeps information flowing. Ability to securely access email from anywhere is critical, as is sharing photos and job files. Data recovery is available in case of a hard drive or device failure (the job site is tough on laptops!). Our expert team will ensure your fully-connected construction offices are running smooth enough to be invisible—the best IT infrastructure is one you don't even notice.

Typically, extensive networks, legacy systems and software, and years worth of records is a recipe for disaster. However, if you have CONNECT in your back pocket (ahem, just a phone call away) disaster is easily averted. An extended period of downtime is a thing of the past since most municipal governments and public service organizations prefer our hassle-free IT Managed Service Plan. Taking all the risk out of computer servicing and telecom misfires, our MSP makes budgeting simple with a consistent monthly amount, which includes planning/consulting, hardware, software, and unlimited IT support. With all your data stored exclusively in secure, Canadian data centres, and strict privacy and security measures in place, we are qualified and experienced to handle confidential situations.

Managed Service Plan vs. On-Demand IT

Deciding to move to a Managed Service Plan (MSP) for your company's IT needs is a big decision. We have many companies on both models: the classic "fix it when it breaks" model and MSP model. It comes down to your level of acceptable risk. MSP's are growing in popularity these days because of the advantages of predictable monthly costs, planned upgrades, and minimal productivity loss which lowers the stress of your team. Does a MSP cost more than traditional On-Demand IT? Perhaps. It depends how many major issues you have over a period of time. You could roll the dice, get lucky and come out on top, financially speaking. But it could also go all sideways and become a living nightmare. CONNECT offers both IT Service models to better suit your business.

Everything but plus the kitchen sink.

No-charge extras for complete peace-of-mind (and a happy Finance Department)

  • IT and Telecommunications Together: CONNECT is our name, and we do everything we can to live up to it. Unlike most IT providers, we also offer comprehensive phone systems service and support, connecting your network and its functions like never before.
  • Service WHERE You Need It: We pride ourselves on being the area's premier IT services provider, and our office locations in Kelowna, Kamloops, and Penticton ensure that we can help Thompson-Okanagan businesses from Vernon to Kamloops, Merritt to Osoyoos, with all their IT and telecommunications needs.
  • Service WHEN You Need It: As long as our office is open (8:00 AM - 4:30 PM, Monday to Friday), we respond to your phone calls live, not by email or text (like so many of our competitors), but instantaneous—guaranteed response within 60-minutes. After-hours service is also available 24/7.
  • Communication You Can Understand: Communicating complex ideas in simple English is our mandate because we always want to help you understand how our IT solutions, services, and management will help your business thrive.
  • Written Satisfaction Guarantees: Our confidence in your satisfaction with our support and services means that we guarantee everything in writing, to give you the peace-of-mind that you have made the right choice for your IT network.

Getting in touch is so easy.

Curious to hear more about what we can offer? Don't hesitate to get in touch.
Pro-tip: we relish in beating competitive quotes!


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