CONNECT handles more pieces of your IT puzzle, with support and management covered under one simple fee.
Unlimited access to our skilled team of technicians, for system servicing and support, to keep your IT and telecommunications networks in sync and optimized for performance.
Make the safety and integrity of your data a priority, with data backup, verification, and test restore services, on an ongoing basis, and in the event of emergencies.
Our team of Windows experts work to ensure that all Windows servers and workstations on your network are running smoothly, including Office 365 email setup and support.
Beyond our IT systems support, CONNECT is also unique in offering maintenance and support for VoIP and PBX phone systems, keeping your telecommunications and IT networks working in tandem.
Our MSP ensures the safety and security of your network from threats and malware, providing anti-virus, anti-spam, and firewall protection for all devices on your office network, including remote ones.
We take care of all the details related to your IT network management, tracking the hardware and software active on your network, covering everything from make and model to serial numbers and access assignments
From Kelowna car dealerships to retailers in Penticton, to hotels, wineries, manufacturers and professional service companies throughout BC's Interior, our roots in the valley are deep. We have experience with virtually every industry and are very proud to support the telecom and computer IT needs of 1000s of companies. Our service centre in Kelowna started in the 1980s under the name Okanagan Telephone and, "OK Tel" quickly became the primary independent service provider in the area. CONNECT has served many clients for more than 20 years and has grown to multiple offices to better support companies in Penticton, Vernon, and Kamloops. Being the only integrated business phone and computer IT experts, CONNECT is a local powerhouse of communications tech support.
Choosing an IT partner for your professional service company requires extra consideration since many providers aren't up to the task. CONNECT has worked with a number of law firms, accounting firms, and financial institutions, and healthcare organizations and has an understanding of the policies and protocols surrounding data transfer, storage, and privacy. All of our data is stored in Canadian data centres—often a legal requirement. Beyond the technical networking and computer expertise, CONNECT manages your business phone systems as well. Hardware, software, upgrades, security, storage and backup, email, migrations, and training are all offered by our timely, professional (and amazingly down-to-earth) customer service team.
Tourism is a significant economic driver in our area. CONNECT's team is well-versed in the priorities of hotels with clients such as Four Points by Sheraton, Royal Ann, and Prestige Hotels. We've worked with many brands to improve their internal IT systems and communication capabilities. Hotels aren't just open from 9 am 5 pm, and we understand the need for consistent tech support that responds rapidly any time of day, seven days a week. CONNECT also offers Hospitality Wireless Networks, an end-to-end solution that includes full network setup, access point location scoping, and network controllers. As a hospitality brand, having a high-quality wireless network is now a prerequisite for doing business, and we're there to help you make the transition to a more customer-friendly working environment.
Another strength of ours is providing professional, long-term IT and telecom support and service to our famous wineries up and down the valley. Since CONNECT is an 'Okanagan original'—not an IT satellite office import from a city far away—wine is basically in our blood, just like a fine Hester Creek Cabernet Franc. Supporting wineries seven days a week to keep operations running smoothly is our priority, with point-of-sale systems, wine club software, Windows computer hardware, data backup, network security, and office/wine shop phone systems. Our service techs may have a Pinot-Blanc-dry sense of humor, but their computer IT knowledge is as robust as reserve Merlot.
CONNECT has years of experience working real estate development companies, builders, and contractors, providing performance computer technology, networks, and reliable voice and data communications. A key to your business is the connectivity needed as your company starts and finishes projects—temporary offices are set up onsite, while mobile workers are on the run, and head office keeps information flowing. Ability to securely access email from anywhere is critical, as is sharing photos and job files. Data recovery is available in case of a hard drive or device failure (the job site is tough on laptops!). Our expert team will ensure your fully-connected construction offices are running smooth enough to be invisible—the best IT infrastructure is one you don't even notice.
Typically, extensive networks, legacy systems and software, and years worth of records is a recipe for disaster. However, if you have CONNECT in your back pocket (ahem, just a phone call away) disaster is easily averted. An extended period of downtime is a thing of the past since most municipal governments and public service organizations prefer our hassle-free IT Managed Service Plan. Taking all the risk out of computer servicing and telecom misfires, our MSP makes budgeting simple with a consistent monthly amount, which includes planning/consulting, hardware, software, and unlimited tech support. With all your data stored exclusively in secure, Canadian data centres, and strict privacy and security measures in place, we are qualified and experienced to handle confidential situations.
We have been very happy with our dealings with CONNECT. They respond quickly and give us great service.
Manse Binkley, Owner/General Manager, Harmony Honda
Opening a new hotel is a daunting task. There are a million things to do, a million people to see and a million decisions to make. One of the best decisions I made during our recent hotel opening was hiring CONNECT. They provide our hotel with incredible response time, industry-leading expertise, and extremely reliable communication. It is a pleasure working with the team from CONNECT, and I would highly recommend them for your business
Thom Killingsworth, General Manager, Four Points by Sheraton Kelowna Airport
With the completion of our new Winery at Hester Creek Estate together with our Villas, and our Restaurant, Terrafina, we are communicating between three separate buildings. CONNECT has been our trusted communications partner every step of the way. Communication is paramount in any business, and we are happy to have CONNECT as our trusted partner.
Mark Sheridan, President, Hester Creek Estate Winery
Sentes Automotive Group trusts CONNECT for their communication needs.
We have worked with CONNECT at all of our locations and are completely satisfied with the high level of communication and service. In today's busy world it is nice to know that you can still make one phone call and have total confidence that your request will be taken care of swiftly!
David Dempster, Controller, Sentes Automotive Group
We have worked with CONNECT for approximately 18 years. In this time, they have given us fantastic service. We find that they are prompt, efficient, courteous and very friendly. Customer service is "off the charts," and we will and do continue to recommend CONNECT. Thank you to the team at CONNECT—you are the BEST!
Marielle Brule, Partner, Grant Thornton
We are delighted with the work CONNECT has completed for the Kamloops Child Development Society. Our experience with CONNECT was better than we could have imagined. Many thanks on a job well done!
Deborah Frolek, Executive Director, Kamloops Child Development Society
Thank you CONNECT Okanagan Telephone for the ‘exemplary customer service’!
Christa Park, Hotel Manager, Royal Anne Motel
We have recently outsourced all of our IT needs to CONNECT and have found their team to be highly responsive with excellent communication processes!
South Okanagan’s busiest Real Estate office depends on CONNECT for their communication needs.
With offices throughout the South Okanagan, Royal LePage Locations West Realty depends on their Telephone and IT systems. We partnered with CONNECT over 20 years ago to provide communications service, and the relationship has been very beneficial. We have complete trust in both the integrity and technical ability to CONNECT.
Roger Love, General Manager, Locations West Realty
CONNECT has served Prestige Hotels & Resorts for many years. They are our trusted partner for both Telecom, IT and Wi-Fi solutions. From new construction to service and maintenance, the team at CONNECT always delivers!
Tanya Stroinig, Vice President of Operations, Prestige Hotels & Resorts
It is my pleasure to recommend CONNECT for professional business communications solutions. I have worked on a number of voice and data communications projects with CONNECT and have been very happy with the results. Their sales and support teams are easy to work with and are flexible enough to deliver services for projects both large and small. CONNECT has met or exceeded our expectations.
I’m happy to recommend CONNECT to any organization looking for voice and data communications services
Mike Schwarz, IT Manager, Westbank First Nation
Berry & Smith Trucking finds the NEC phone system provided by CONNECT to be very reliable, easy to use and able to provide good detailed telephone information. For example, we had to find a number for a customer that had just called, and we didn't have the number. Within a minute we were able to pull the Caller ID info for that call. CONNECT's service is reliable, timely and provides the support we rely on for a mission-critical part of our business, as communication is integral to our operation. Thanks!
Dorothy Vankoughnett, CMA, Berry & Smith Trucking Ltd.
CONNECT provided us with an integrated telecommunications solution that not only made us more efficient across our business units but did so with the most up to date technology available. From tender through install, training, and support, CONNECT has been there for us all the way.
Adrian Wyant, General Manager, Kelowna Volvo / Kelowna Hyundai
Our new NEC phones look great, they're easy to use, and the folks at CONNECT Okanagan Telephone have been a real pleasure to work with, and we are very pleased.
Lance Shaw, Owner, OK Environmental Waste Systems Ltd.
When we first contacted CONNECT, our wireless handsets were beginning to break down and costing too much in repairs. The system recommended and installed by CONNECT not only gave us expanded, total coverage of the building, but also a durable, drop resistant phone with a 2-year warranty! We would not hesitate to recommend CONNECT!
Doug MacMillan, Principal, Canadian Tire Penticton
We just wanted to express how happy we are with CONNECT as our telephone system provider. You made our monster of a transition appear seamless, with the help of all your competent staff.
Your technicians are pleasant and easy to work with, and they get the tasks accomplished promptly.
It is always risky moving to the unknown, but our move to use CONNECT was indeed worth the risk. Thank you CONNECT for ten years of excellent service!
S.E. Chapin, Assistant Controller, Summerland & District Credit Union
Just wanted to send a quick note to say the 5 IP phones we have running in our home offices are working amazingly! They've been flawless! Not sure how many people are running these but I'm very happy!
Terry Igel Director, Provincial Operations, Bowman Employment Services Inc.
It is my pleasure to recommend the Telecom services of CONNECT. They offer top-notch products that were perfect for our communication requirements. They organized a workable solution for our current phone system while under renovations and provided the support we needed. Across the board, we have been very pleased with their work. They were organized and gave their full attention to the details concerning our business. It has been a pleasure getting to know and worked with the team from CONNECT and highly recommend them to any company.
Cynthia Mandelbaum, Executive Assistance & Patient Services Coordinator for Dr. Brian D. Peterson, Okanagan Skin Care Centre
CONNECT facilitated and coordinated the installation of our phone lines and phone system with ease. The Team was quick to address any issues that came up and provided support whenever necessary.
The nature of our business and the strict guidelines surrounding it presented no issues or obstacles for the staff at CONNECT. They were very accommodating. Honeywell Building Solutions at the Okanagan Correctional Facility recommends CONNECT’s professional communication solutions.
Susan Bryan, Administrative Assistant , Honeywell Building Solutions Okanagan Correctional Centre
Thank you so much it was wonderful working with you; so smooth and we love our new phones!
Darcia Fenton, General Manager, Global Fitness & Racquet Centre
It is my pleasure to recommend the Telecom services of CONNECT. During the installation of our Telephone System, CONNECT provided the support we needed for our business. Their knowledge of their product allowed them to give professional advice and recommendations for our communication needs.
CONNECT offers high-quality products that were perfect for our communication requirements. We have been very pleased with their work. During the installation of our phone system, the support and technical staff were helpful and knowledgeable. They were organized and efficient with the installation of our telephone system.
It is a pleasure getting to know and work with the team from CONNECT and highly recommend them to any business.
Armstrong Optometry, Armstrong Optometry
CONNECT has demonstrated they are a professional, dedicated and customer-focused IT services organization. The team is quick to respond, friendly and efficient, and truly focused on our IT needs. This has created an extremely positive working relationship...and we look forward to continuing a quality long-term partnership. I would highly recommend CONNECT to any organization who values effective and efficient IT services.
Trinity Church, Trinity Church
We have recently moved into a new location, and with our relocation, we decided to change our IT service provider. We engaged CONNECT, and are thrilled with our decision! CONNECT is responsive, responsible, and a great technology partner for our clinic. As part of our relocation, they revamped our network to include a new server to support our patient records software, and it has had a genuine and positive impact on West Kelowna Medical. If you're looking to partner with a firm to manage your technology, we highly recommend CONNECT!
Lynda Cotnoir, Office Manager, West Kelowna Medical
Arterra Wines Canada is the Okanagan’s largest wine producer with operations throughout the South Okanagan. CONNECT is responsible for communications operations such as network, fiber and Wi-Fi at all of our locations and have been for over 20 years. We have found them to be highly responsive to our service requests. The communication is fantastic as sometimes just knowing that someone is aware of your issue or that a technician is en route goes a long way.
Wilma VanDinter, Administrative Support, Arterra Wines Canada
Both Glen and I agree that the new Kelowna store's network cable installation has been the best out of the eight. So thank you for doing a great job.
Can you do the future Lee Valley stores across Canada?
Stephen Parsons, Network Administrator, Lee Valley Tools
We have recently outsourced all of our IT needs to CONNECT and we have found their team to be highly responsive with excellent communication processes!
Greyback Construction Ltd., Greyback Construction Ltd.
CONNECT has been our in-house telephone provider since April 2011. In June 2017 CONNECT merged our service to accommodate our IT needs and we are one of their supported managed service clients for voice and data. The team at CONNECT are responsive and very knowledgeable. I would highly recommend CONNECT to any business.
Yvonne Hare, Executive Director, Scw'exmx Child & Family Services Society
Deciding to move to a Managed Service Plan (MSP) for your company's IT needs is a big decision. We have many companies on both models: the classic "fix it when it breaks" model and MSP model. It comes down to your level of acceptable risk. MSP's are growing in popularity these days because of the advantages of predictable monthly costs, planned upgrades, and minimal productivity loss which lowers the stress of your team. Does a MSP cost more than traditional On-Demand IT? Perhaps. It depends how many major issues you have over a period of time. You could roll the dice, get lucky and come out on top, financially speaking. But it could also go all sideways and become a living nightmare. CONNECT offers both IT Service models to better suit your business.
No-charge extras for complete peace-of-mind (and a happy Finance Department)
Curious to hear more about what we can offer? Don't hesitate to get in touch.
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