We are actively seeking the right person with a positive attitude and willingness to work hard to communicate and provide value for our clients in addition to seeking out and finding new IT and Telecom related sales opportunities.

This position will work closely with the Telecom and IT divisions with oversight and support provided by our Sales Manager.

DUTIES INCLUDE

New Business:

• Seek out new business/leads
• Qualify leads
• Work with Technical Team to assess and propose a solution
• Finalize sale and initiate on-boarding activities
• Ensure all relevant information is documented to assist with close
• Ensure customer management software is updated
• Meet and/or exceed targets/expectations

Account Management:

• Develop, grow, and maintain a relationship with new and existing accounts
• Advise on and quote new opportunities
• Advise on antiquated technology and propose an action plan to replace
• Handle all quoting/sales for assigned accounts
• Perform quality assurance checks, IT report cards, and review meetings with customers
• Provide budgets for IT infrastructure over 3-5 years
• Negotiate new contracts before the anniversary date
• Ensure customer retention
• Meet and or exceed targets/expectations
• Perform other duties and tasks as required

EXPERIENCE

• IT, telecommunications or other technical experience an asset but not required (on the job training will be provided)
• B2B sales and customer service experience min. 2 years
• Effective communication skills are a must (client communication, internal communication, project communication)

Job Type: Permanent, Full-Time

Compensation: Guaranteed base (based on experience) plus both recurring and target commissions.

Benefits Plan provided upon successful completion of the probationary period.

Join Company’s profit-sharing plan after successful completion of 12 months on the job.

Travel Required.

This is a newly created position with CONNECT focused on expanding our product and service offering to a broader client base throughout the Okanagan. The successful candidate will enjoy establishing long-term relationships with clients using a consultative sales approach within, at times, complex IT and Telecom environments. Understanding business reasons/pain-points driving the need for IT will be more important than an in-depth knowledge of the different technologies.

ABOUT THE OPPORTUNITY

We are looking for a highly motivated individual for the development and delivery of a coordinated and thorough online communication and marketing program that builds awareness and brand for our company and our clients. This position will encompass all aspects of communication and marketing specialties. In this role, your key duties will include:

• Develop, implement and execute strategic marketing plans for an entire organization
• Experience with media buys with focus on ROI on money spent
• Experience in Google Adwords, Facebook Ads, and Mobile Marketing or any other paid advertising medium
• Social Media Content Strategy: Facebook pages, Instagram, Twitter, LinkedIn & Youtube
• Creative ideas on marketing campaigns online and offline
• Ensure tracking is implemented on all marketing material and then analyze and optimize campaign reports
• Monitor marketing and promotional emails, company news articles, and press releases
• Actively develop marketing initiatives and promotional materials
• Market research of competitor marketing initiatives and promotions
• Create content and manage the social media channels of the company
• Setting goals for social media, including growth, reach, engagement, lead & conversion and monitoring progress
• Create and implement a dynamic content strategy for the company’s social
• Media platforms (Twitter, Facebook, LinkedIn, YouTube, Instagram, Blogs) to reach these goals and develop the company’s brand
• Monitor the activity on social media platforms

KEY SKILLS

To qualify for this role, you will need a diploma or certification(s) relevant to the position. Any experience is an asset, but not required. Additionally:

• Up-to-date with the latest trends and best practices in online marketing
• Analytical and budget management skills
• Ability to think creatively and innovatively
• Willingness to multi-task and take many other related responsibilities
• Team-player and able to work under pressure
• Fluency in English is essential
• Enthusiastic confident and dynamic personality
• Strong communication, presentation, and interpersonal skills
• Ability to consistently and accurately complete work to a deadline

WE OFFER

A competitive salary, along with an excellent benefits program. Additionally, we support career growth and offer an employee profit-sharing program.

We are looking for a brilliant, overachieving, and enthusiastic individual to join our Support team! If you are personable and quick on your feet, then we'd like to invite you to join our growing family.

With this opportunity, we will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the telecom things you do know and help you build your knowledge for the telecom things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and training to help move you down your desired career path.

KEY AREAS OF RESPONSIBILITY

• Resolving technical support issues and escalating where appropriate to other team members
• Providing remote support and on-site support
• Following standard operating procedures as much as possible and helping create new procedures for newly identified resolutions
• Maintaining accurate documentation of resolved issues and client information
• Communicating tickets status and updates directly to clients
• Providing technical support to the organization's internal users of telecom applications and hardware
• Participating in team and company meetings to help ensure the success of the team and organization
• Working with management to layout a training plan to help move your career forward
• Being willing to work flexible hours when required to meet client deadlines and participating in the rotating on-call schedule.

SKILLS & KNOWLEDGE REQUIREMENTS

• Highly comfortable in interacting with others, of varying personalities, on the phone and in-person
• Adaptable and open to constant priority changes
• Calm and collected disposition because there will be pressure and difficult situations
• NEC and Panasonic certification are assets
• VoIP knowledge an asset
• Voice/Data cabling an asset
• Willing and able to work regular office hours plus join rotating on-call schedule
• Basic IT knowledge an asset (i.e. Routers, switches, networks)

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package and membership in our company profit-sharing plan.

We are looking for a brilliant, overachieving, and enthusiastic individual to join our Support team! If you are personable and quick on your feet, then we'd like to invite you to join our growing family.

With this opportunity, we will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and training to help move you down your desired career path.

We currently have multiple positions open spread across our main office locations. Positions are open in Kelowna, Kamloops, Penticton, and Vernon.

KEY AREAS OF RESPONSIBILITY

• Resolving technical support issues (related to servers, applications, networking, backups, security, etc.); escalating where appropriate to other team members
• Providing remote support and on-site support
• Following standard operating procedures as much as possible and helping create new procedures for newly identified resolutions
• Maintaining accurate documentation of client networks, resolved issues, and client information
• Communicating tickets status and updates directly to clients
• Providing technical support to the organization's internal users of computer applications and hardware
• Participating in team and company meetings to help ensure the success of the team and organization
• Working with management to layout a training plan to help move your career forward
• Being willing to work flexible hours when required to meet client deadlines and participating in the rotating on-call schedule.

SKILLS & KNOWLEDGE REQUIREMENTS

• Highly comfortable in interacting with others, of varying personalities, on the phone and in-person
• Adaptable and open to constant priority changes
• Calm and collected disposition because there will be pressure and difficult situations
• Microsoft, Cisco, and CompTIA A+ certifications are assets
• Willing and able to work regular office hours plus join rotating on-call schedule
• 2+ years working in Desktop (end-user) Support
• 2+ years working in a Network Admin or Network Support capacity
• Microsoft Certification (preferred, please detail your certifications)
• Knowledge of MS Server 2003, 2008, 2011, 2012, 2016, 2019 (SBS, Exchange, etc.) is an asset
• Experience in all versions of Windows (please list experience).
• Experience in OSX is an asset
• Experience in business applications is an asset (please list experience)
• Experience supporting virtualization (ideally Hyper-V and VMware) is an asset
• Knowledge and experience with network security appliances is an asset
• Transportation (your own vehicle) as the job will require travel to and from client sites. Compensation for mileage included.

Please specify your software knowledge base and any certifications you may have within your application.

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package and membership in our company profit-sharing plan.

We are looking for a brilliant, overachieving, and enthusiastic individual to join our Support team! If you are personable and quick on your feet, then we'd like to invite you to join our growing family.

With this opportunity, we will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and training to help move you down your desired career path.

We currently have multiple positions open spread across our main office locations. Positions are open in Kelowna, Kamloops, Penticton, and Vernon.

KEY AREAS OF RESPONSIBILITY

• Resolving technical support issues (related to servers, applications, networking, backups, security, etc.); escalating where appropriate to other team members
• Providing remote support and on-site support
• Following standard operating procedures as much as possible and helping create new procedures for newly identified resolutions
• Maintaining accurate documentation of client networks, resolved issues, and client information
• Communicating tickets status and updates directly to clients
• Providing technical support to the organization's internal users of computer applications and hardware
• Participating in team and company meetings to help ensure the success of the team and organization
• Working with management to layout a training plan to help move your career forward
• Being willing to work flexible hours when required to meet client deadlines and participating in the rotating on-call schedule.

SKILLS & KNOWLEDGE REQUIREMENTS

• Highly comfortable in interacting with others, of varying personalities, on the phone and in-person
• Adaptable and open to constant priority changes
• Calm and collected disposition because there will be pressure and difficult situations
• Microsoft, Cisco, and CompTIA A+ certifications are assets
• Willing and able to work regular office hours plus join rotating on-call schedule
• 2+ years working in Desktop (end-user) Support
• 2+ years working in a Network Admin or Network Support capacity
• Microsoft Certification (preferred, please detail your certifications)
• Knowledge of MS Server 2003, 2008, 2011, 2012, 2016, 2019 (SBS, Exchange, etc.) is an asset
• Experience in all versions of Windows (please list experience).
• Experience in OSX is an asset
• Experience in business applications is an asset (please list experience)
• Experience supporting virtualization (ideally Hyper-V and VMware) is an asset
• Knowledge and experience with network security appliances is an asset
• Transportation (your own vehicle) as the job will require travel to and from client sites. Compensation for mileage included.

Please specify your software knowledge base and any certifications you may have within your application.

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package and membership in our company profit-sharing plan.