One Company. One Number. 1-800-595-8882

Career Opportunities

Join one of Canada's Fastest
Growing Technology Companies

CONNECT is an exciting tech company with offices in Kelowna, Penticton, Kamloops, and Vernon. Join us!

 

Explore openings

WHO WE ARE

Serving the Thompson-Okanagan since 1986, CONNECT is the trusted communications partner for 100s of medium to large-sized companies. We're the only company with experience in both telecom and computer IT services.

WHY CONNECT

We are eager and energetic. We love the journey as much as the destination. Life at CONNECT is an endless adventure, full of opportunity, new experiences, meaningful bonds, and rewarding relationships.

Our values

Communication
Communication

Because communication is everything! Communication is the cornerstone of our business and always comes first. The success of all business relationships is built on communication and understanding, we should know, we have over thirty years of experience helping customers achieve their communication goals. Our goal isn’t to sell products, it is to provide solutions, and we do this by listening and understanding objectives and needs.

Relationships
Relationships

Every customer is unique, and we believe in building personalized solutions through superior communication to develop strong, lasting relationships with our customers and industry partners. The CONNECT team believes that for business relationships to succeed, they must not just be maintained, but nurtured. Relationships rely on mutual trust and respect. Values and goals must be aligned, especially in the ever-changing world of technology, and we want our customers to know that we have their back.

Integrity
Integrity

We are always honest and speak the truth, even if it’s not what our clients want to hear. Honesty and respect is exercised daily with our employees, clients and general public. We will comply with all promises and commitments; we stand true to our word.

Collaboration
Collaboration

We acknowledge different opinions, thought and experiences as it helps to improve our decision-making and end results. We are dedicated in reaching a state of achievement in which our clients and CONNECT are satisfied with the winning solutions.

Responsibility
Responsibility

We are not defensive. If something is our fault, we will take complete accountability and admit it. If you find yourself in such a position, you are expected to consult with your manager immediately. We strive to take the IT worries off our clients’ minds and into our hands. At times, circumstances require you to be unbiased and empathetic with a client’s situation, regardless of your own thoughts or personal opinions.

Innovation
Innovation

We use creative thinking when solving problems for our clients. We are considerate of business goals, future technologies, scalability and returns on investment. We use the resources of our staff to bounce ideas and problems off of and for creative solutions. We acknowledge and implement change on an ongoing basis as it helps us to improve and grow our business while ensuring that we are providing the best level of service and support to our clients.

At CONNECT, we value relationships. Part of being in a healthy, successful relationship requires investment by both parties. To speak to this, CONNECT supports your growth and development by way of further education, mentorship and opportunities to progress within the company.

CONNECT’s current staff bring a wealth of experience and skills that provide for a supportive environment for your growth. We look forward to having you join our team and grow with us.

Kyle Sarwal, President & CEO

Our culture

We provide a rewarding work environment, career progression, excellent benefits, and exciting perks to help our team be the best at work and at home.

WHAT'S IMPORTANT TO US

First and foremost, accountability: own the problem and ensure a resolution. We value trust. Trust in the company, trust in the customer. Trust in each other. Communication is paramount in ensuring the success of this venture. So, at every touchpoint, we ensure our clients and internal team are kept in the loop and synchronized.

WHAT'S IN IT FOR ME

Our people are the lifeblood of CONNECT, so we will support you during your time with us in every way we can.

As a member of the CONNECT team, we will invest in you and provide you with the tools, training, and opportunities to grow your skills and progress your career. You will be working alongside highly skilled people, giving you the chance to learn from others. We will focus on you and your career as an individual, and you will have the support you need to get out of it what you put in.

Our people

Ben Page

"CONNECT is more than just a place of employment…we are a family.We have fun, we have trust, and we all work together to deliver great products and services to our customers. Close ties to each other and the community, along with a dedication to providing excellent service is what makes CONNECT an…

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Ben Page

Sales Manager

Ryan Spring

"Being relatively new to the CONNECT team, I love the fact the entire office staff is so welcoming and jovial every morning, it feels great coming to the office every day."

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Ryan Spring

Sales

Shane Black

"I love that I get to work with such a great group of people. The diversity of the work that we do ensures that no day is like any other, and everyone on the team has their part to play."

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Shane Black

Technical Team Lead

Terry Bulman

"CONNECT genuinely cares about the people who use our services and the staff who work hard to achieve excellent care and want the best experience for both. I like the people I work with across the company. I work with some awesome, talented, funny, dedicated staff."

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Terry Bulman

Management

Brad Tait

"CONNECT’s ongoing commitment to its staff, innovation, and customer service are commendable values that coincide well with my own. For nearly 20 years with Connect, I have taken great pride in providing goods, services, and solutions without compromise. My success in those endeavors owes thanks to…

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Brad Tait

Field Services Manager

Lorna Reinhardt

"I love working at CONNECT because it is an established company with fresh, innovative ideas, and leaders that motivate."

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Lorna Reinhardt

Carrier Services

Tracey Jenkinson

"I love working at CONNECT, every day is challenging and exciting. No two days are the same. I work with amazing, talented, funny, and dedicated staff. Together we provide outstanding support to all our clients as well as each other."

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Tracey Jenkinson

IT Dispatch

Donna Ketchum

"Why do I love working for CONNECT? Well, to me, it’s about people. The staff I work with, the customers I talk to, and meet in a day. Every day has something new. Never the Same Old, Same Old."

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Donna Ketchum

Customer Care

Dave Wiedeman

"Working with CONNECT fills me with challenges and opportunities every day. I feel respected and valued by the professionals I work with and learn from, and they encourage me to take on new challenging opportunities. It is excellent to work with a group of successful individuals who choose to come…

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Dave Wiedeman

Technical Team Lead

Brent Hoffman

"I believe in the high level of service we provide. CONNECT management empowers staff to take ownership and have pride in our work. CONNECT pays it forward with profit sharing and group activities, thus strengthening our team bond and morale. Historically the management team is open to opinions and…

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Brent Hoffman

IT & Telecom Sales

Mike Stier

"I love the people. They are hard-working, enthusiastic, friendly, and genuinely care about our company and the clients we serve."

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Mike Stier

Management

Benefits & perks

Explore our seriously comprehensive array of benefits, perks and amenities. There’s a lot to love when you join CONNECT.

Benefit Packages

Life/dependent life insurance. Accidental death and dismemberment (AD&D). Long-term disability (LTD). Critical illness. Extended health. Dental.

Competitive Wages

We value employees and ensure that CONNECT wages are equal or above industry standard.

Profit Sharing

Employees who have completed 12-months of continuous employment share in the profits of the company through a semi-annual payout.

Friendly & Flexible

CONNECT is a place where you will feel welcomed, looked after, able to express and manage your own schedule.

Training & Opportunities

As a member of the CONNECT team, we will invest in you and provide you with the tools, training, and opportunities to grow your skills and progress your career.

Community

We donate our services to non-profit organizations because we believe it is important to support local communities.

Open positions

Join our professional team in Kelowna, Kamloops, Penticton or Vernon, and support our bustling technology sector throughout the Thompson-Okanagan. Did we mention BC’s Interior is the best place to live in the world?


We are actively seeking the right person with a positive attitude and willingness to work hard to communicate and provide value for our clients in addition to seeking out and finding new IT and Telecom related sales opportunities.

This position will work closely with the Telecom and IT divisions with oversight and support provided by our Sales Manager.


DUTIES INCLUDE

New Business:

  • Seek out new business/leads
  • Qualify leads
  • Work with Technical Team to assess and propose a solution
  • Finalize sale and initiate on-boarding activities
  • Ensure all relevant information is documented to assist with close
  • Ensure customer management software is updated
  • Meet and/or exceed targets/expectations

Account Management:

  • Develop, grow, and maintain a relationship with new and existing accounts
  • Advise on and quote new opportunities
  • Advise on antiquated technology and propose an action plan to replace
  • Handle all quoting/sales for assigned accounts
  • Perform quality assurance checks, IT report cards, and review meetings with customers
  • Provide budgets for IT infrastructure over 3-5 years
  • Negotiate new contracts before the anniversary date
  • Ensure customer retention
  • Meet and or exceed targets/expectations
  • Perform other duties and tasks as required


EXPERIENCE

  • IT, telecommunications or other technical experience an asset but not required (on the job training will be provided)
  • B2B sales and customer service experience min. 2 years
  • Effective communication skills are a must (client communication, internal communication, project communication)

Job Type: Permanent, Full-Time

Compensation: Guaranteed base (based on experience) plus both recurring and target commissions.

Benefits Plan provided upon successful completion of the probationary period.

Join Company’s profit-sharing plan after successful completion of 12 months on the job.

Travel Required.

This is a newly created position with CONNECT focused on expanding our product and service offering to a broader client base throughout the Okanagan. The successful candidate will enjoy establishing long-term relationships with clients using a consultative sales approach within, at times, complex IT and Telecom environments. Understanding business reasons/pain-points driving the need for IT will be more important than an in-depth knowledge of the different technologies.

Apply now

ABOUT THE OPPORTUNITY

We are looking for a highly motivated individual for the development and delivery of a coordinated and thorough online communication and marketing program that builds awareness and brand for our company and our clients. This position will encompass all aspects of communication and marketing specialties. In this role, your key duties will include:

  • Develop, implement and execute strategic marketing plans for an entire organization
  • Experience with media buys with focus on ROI on money spent
  • Experience in Google Adwords, Facebook Ads, and Mobile Marketing or any other paid advertising medium
  • Social Media Content Strategy: Facebook pages, Instagram, Twitter, LinkedIn & Youtube
  • Creative ideas on marketing campaigns online and offline
  • Ensure tracking is implemented on all marketing material and then analyze and optimize campaign reports
  • Monitor marketing and promotional emails, company news articles, and press releases
  • Actively develop marketing initiatives and promotional materials
  • Market research of competitor marketing initiatives and promotions
  • Create content and manage the social media channels of the company
  • Setting goals for social media, including growth, reach, engagement, lead & conversion and monitoring progress
  • Create and implement a dynamic content strategy for the company’s social
  • Media platforms (Twitter, Facebook, LinkedIn, YouTube, Instagram, Blogs) to reach these goals and develop the company’s brand
  • Monitor the activity on social media platforms


KEY SKILLS

To qualify for this role, you will need a diploma or certification(s) relevant to the position. Any experience is an asset, but not required. Additionally:

  • Up-to-date with the latest trends and best practices in online marketing
  • Analytical and budget management skills
  • Ability to think creatively and innovatively
  • Willingness to multi-task and take many other related responsibilities
  • Team-player and able to work under pressure
  • Fluency in English is essential
  • Enthusiastic confident and dynamic personality
  • Strong communication, presentation, and interpersonal skills
  • Ability to consistently and accurately complete work to a deadline


WE OFFER

A competitive salary, along with an excellent benefits program. Additionally, we support career growth and offer an employee profit-sharing program.


Apply now

We are looking for a brilliant, overachieving, and enthusiastic individual to join our Support team! If you are personable and quick on your feet, then we'd like to invite you to join our growing family.

With this opportunity, we will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the telecom things you do know and help you build your knowledge for the telecom things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and training to help move you down your desired career path.


KEY AREAS OF RESPONSIBILITY

  • Resolving technical support issues and escalating where appropriate to other team members
  • Providing remote support and on-site support
  • Following standard operating procedures as much as possible and helping create new procedures for newly identified resolutions
  • Maintaining accurate documentation of resolved issues and client information
  • Communicating tickets status and updates directly to clients
  • Providing technical support to the organization's internal users of telecom applications and hardware
  • Participating in team and company meetings to help ensure the success of the team and organization
  • Working with management to layout a training plan to help move your career forward
  • Being willing to work flexible hours when required to meet client deadlines and participating in the rotating on-call schedule.


SKILLS & KNOWLEDGE REQUIREMENTS

  • Highly comfortable in interacting with others, of varying personalities, on the phone and in-person
  • Adaptable and open to constant priority changes
  • Calm and collected disposition because there will be pressure and difficult situations
  • NEC and Panasonic certification are assets
  • VoIP knowledge an asset
  • Voice/Data cabling an asset
  • Willing and able to work regular office hours plus join rotating on-call schedule
  • Basic IT knowledge an asset (i.e. Routers, switches, networks)

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package and membership in our company profit-sharing plan.


Apply now

We are looking for a brilliant, overachieving, and enthusiastic individual to join our Support team! If you are personable and quick on your feet, then we'd like to invite you to join our growing family.

With this opportunity, we will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and training to help move you down your desired career path.

We currently have multiple positions open spread across our main office locations. Positions are open in Kelowna, Kamloops, Penticton, and Vernon.


KEY AREAS OF RESPONSIBILITY

  • Resolving technical support issues (related to servers, applications, networking, backups, security, etc.); escalating where appropriate to other team members
  • Providing remote support and on-site support
  • Following standard operating procedures as much as possible and helping create new procedures for newly identified resolutions
  • Maintaining accurate documentation of client networks, resolved issues, and client information
  • Communicating tickets status and updates directly to clients
  • Providing technical support to the organization's internal users of computer applications and hardware
  • Participating in team and company meetings to help ensure the success of the team and organization
  • Working with management to layout a training plan to help move your career forward
  • Being willing to work flexible hours when required to meet client deadlines and participating in the rotating on-call schedule.


SKILLS & KNOWLEDGE REQUIREMENTS

  • Highly comfortable in interacting with others, of varying personalities, on the phone and in-person
  • Adaptable and open to constant priority changes
  • Calm and collected disposition because there will be pressure and difficult situations
  • Microsoft, Cisco, and CompTIA A+ certifications are assets
  • Willing and able to work regular office hours plus join rotating on-call schedule
  • 2+ years working in Desktop (end-user) Support
  • 2+ years working in a Network Admin or Network Support capacity
  • Microsoft Certification (preferred, please detail your certifications)
  • Knowledge of MS Server 2003, 2008, 2011, 2012, 2016, 2019 (SBS, Exchange, etc.) is an asset
  • Experience in all versions of Windows (please list experience).
  • Experience in OSX is an asset
  • Experience in business applications is an asset (please list experience)
  • Experience supporting virtualization (ideally Hyper-V and VMware) is an asset
  • Knowledge and experience with network security appliances is an asset
  • Transportation (your own vehicle) as the job will require travel to and from client sites. Compensation for mileage included.

Please specify your software knowledge base and any certifications you may have within your application.

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package and membership in our company profit-sharing plan.


Apply now

We are looking for a brilliant, overachieving, and enthusiastic individual to join our Support team! If you are personable and quick on your feet, then we'd like to invite you to join our growing family.

With this opportunity, we will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and training to help move you down your desired career path.

We currently have multiple positions open spread across our main office locations. Positions are open in Kelowna, Kamloops, Penticton, and Vernon.


KEY AREAS OF RESPONSIBILITY

  • Resolving technical support issues (related to servers, applications, networking, backups, security, etc.); escalating where appropriate to other team members
  • Providing remote support and on-site support
  • Following standard operating procedures as much as possible and helping create new procedures for newly identified resolutions
  • Maintaining accurate documentation of client networks, resolved issues, and client information
  • Communicating tickets status and updates directly to clients
  • Providing technical support to the organization's internal users of computer applications and hardware
  • Participating in team and company meetings to help ensure the success of the team and organization
  • Working with management to layout a training plan to help move your career forward
  • Being willing to work flexible hours when required to meet client deadlines and participating in the rotating on-call schedule.


SKILLS & KNOWLEDGE REQUIREMENTS

  • Highly comfortable in interacting with others, of varying personalities, on the phone and in-person
  • Adaptable and open to constant priority changes
  • Calm and collected disposition because there will be pressure and difficult situations
  • Microsoft, Cisco, and CompTIA A+ certifications are assets
  • Willing and able to work regular office hours plus join rotating on-call schedule
  • 2+ years working in Desktop (end-user) Support
  • 2+ years working in a Network Admin or Network Support capacity
  • Microsoft Certification (preferred, please detail your certifications)
  • Knowledge of MS Server 2003, 2008, 2011, 2012, 2016, 2019 (SBS, Exchange, etc.) is an asset
  • Experience in all versions of Windows (please list experience).
  • Experience in OSX is an asset
  • Experience in business applications is an asset (please list experience)
  • Experience supporting virtualization (ideally Hyper-V and VMware) is an asset
  • Knowledge and experience with network security appliances is an asset
  • Transportation (your own vehicle) as the job will require travel to and from client sites. Compensation for mileage included.

Please specify your software knowledge base and any certifications you may have within your application.

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package and membership in our company profit-sharing plan.

Apply now

We are looking for a brilliant, overachieving, and enthusiastic individual to join our Support team! If you are personable and quick on your feet, then we'd like to invite you to join our growing family.

With this opportunity, we will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and training to help move you down your desired career path.

We currently have multiple positions open spread across our main office locations. Positions are open in Kelowna, Kamloops, Penticton, and Vernon.


KEY AREAS OF RESPONSIBILITY

  • Resolving technical support issues (related to servers, applications, networking, backups, security, etc.); escalating where appropriate to other team members
  • Providing remote support and on-site support
  • Following standard operating procedures as much as possible and helping create new procedures for newly identified resolutions
  • Maintaining accurate documentation of client networks, resolved issues, and client information
  • Communicating tickets status and updates directly to clients
  • Providing technical support to the organization's internal users of computer applications and hardware
  • Participating in team and company meetings to help ensure the success of the team and organization
  • Working with management to layout a training plan to help move your career forward
  • Being willing to work flexible hours when required to meet client deadlines and participating in the rotating on-call schedule.


SKILLS & KNOWLEDGE REQUIREMENTS

  • Highly comfortable in interacting with others, of varying personalities, on the phone and in-person
  • Adaptable and open to constant priority changes
  • Calm and collected disposition because there will be pressure and difficult situations
  • Microsoft, Cisco, and CompTIA A+ certifications are assets
  • Willing and able to work regular office hours plus join rotating on-call schedule
  • 2+ years working in Desktop (end-user) Support
  • 2+ years working in a Network Admin or Network Support capacity
  • Microsoft Certification (preferred, please detail your certifications)
  • Knowledge of MS Server 2003, 2008, 2011, 2012, 2016, 2019 (SBS, Exchange, etc.) is an asset
  • Experience in all versions of Windows (please list experience).
  • Experience in OSX is an asset
  • Experience in business applications is an asset (please list experience)
  • Experience supporting virtualization (ideally Hyper-V and VMware) is an asset
  • Knowledge and experience with network security appliances is an asset
  • Transportation (your own vehicle) as the job will require travel to and from client sites. Compensation for mileage included.

Please specify your software knowledge base and any certifications you may have within your application.

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package and membership in our company profit-sharing plan.

Apply now

We are looking for a brilliant, overachieving, and enthusiastic individual to join our Support team! If you are personable and quick on your feet, then we'd like to invite you to join our growing family.

With this opportunity, we will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and training to help move you down your desired career path.

We currently have multiple positions open spread across our main office locations. Positions are open in Kelowna, Kamloops, Penticton, and Vernon.


KEY AREAS OF RESPONSIBILITY

  • Resolving technical support issues (related to servers, applications, networking, backups, security, etc.); escalating where appropriate to other team members
  • Providing remote support and on-site support
  • Following standard operating procedures as much as possible and helping create new procedures for newly identified resolutions
  • Maintaining accurate documentation of client networks, resolved issues, and client information
  • Communicating tickets status and updates directly to clients
  • Providing technical support to the organization's internal users of computer applications and hardware
  • Participating in team and company meetings to help ensure the success of the team and organization
  • Working with management to layout a training plan to help move your career forward
  • Being willing to work flexible hours when required to meet client deadlines and participating in the rotating on-call schedule.


SKILLS & KNOWLEDGE REQUIREMENTS

  • Highly comfortable in interacting with others, of varying personalities, on the phone and in-person
  • Adaptable and open to constant priority changes
  • Calm and collected disposition because there will be pressure and difficult situations
  • Microsoft, Cisco, and CompTIA A+ certifications are assets
  • Willing and able to work regular office hours plus join rotating on-call schedule
  • 2+ years working in Desktop (end-user) Support
  • 2+ years working in a Network Admin or Network Support capacity
  • Microsoft Certification (preferred, please detail your certifications)
  • Knowledge of MS Server 2003, 2008, 2011, 2012, 2016, 2019 (SBS, Exchange, etc.) is an asset
  • Experience in all versions of Windows (please list experience).
  • Experience in OSX is an asset
  • Experience in business applications is an asset (please list experience)
  • Experience supporting virtualization (ideally Hyper-V and VMware) is an asset
  • Knowledge and experience with network security appliances is an asset
  • Transportation (your own vehicle) as the job will require travel to and from client sites. Compensation for mileage included.

Please specify your software knowledge base and any certifications you may have within your application.

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package and membership in our company profit-sharing plan.

Apply now

Got what it takes?
We'd love to hear from you!